Delivery Policy
How digital courses and downloads reach you, and how long it takes.
1. No physical shipping
HackWithPro sells online Courses and downloadable digital Products only. We do not ship physical goods, so there are no shipping fees, no couriers, no tracking numbers and no delivery addresses to provide. This policy exists because payment gateways and marketplaces require one — and because you deserve a clear statement of when your purchase arrives.
2. How Courses are delivered
- Access is granted immediately after your payment is confirmed
- The Course appears under My Learning on your account
- A receipt and a direct access link are emailed to your registered address
- Lessons stream in the browser; no installation is needed
3. How Store Products are delivered
- The Product is added to your library immediately after payment is confirmed
- You can download or open it from there at any time, from any of your devices
- A receipt with a link to your library is emailed to your registered address
- Files are the format and size stated on the Product page — check it before buying if that matters to you
4. Delivery timelines
| Situation | When you get access |
|---|---|
| Card, UPI or netbanking payment confirmed instantly | Immediately, usually within seconds |
| Payment held briefly by your bank for confirmation | Automatically, as soon as the bank confirms — normally under 30 minutes |
| Free Course or free download | Immediately on enrolment |
| Manual or offline payment, where offered | Within one working day of us verifying the transfer |
If you close the browser tab right after paying, do not worry — our payment gateway notifies our server separately, so access is granted even if the browser never came back.
5. If delivery fails
If your payment went through but nothing appeared within 30 minutes:
- Reload your dashboard or library — fulfilment is automatic and may have completed after you last looked
- Check the email address on your account, including its spam folder
- Still nothing? Email pratik@hackwithpro.space with your Order ID or payment ID and we will grant access manually
We treat non-delivery as a fault on our side. If we cannot get you access within 72 hours, you are entitled to a full refund under the Refund & Cancellation Policy.
6. Re-downloads and access period
Store Products stay in your library for as long as you hold an account, and you can download them again whenever you need to. We may apply a fair-use cap on repeated downloads to prevent abuse; if you hit it legitimately, email us and we will lift it. Course access follows the period stated on the Course page.
7. What you need
- A modern browser (Chrome, Edge, Firefox or Safari, kept up to date)
- A stable internet connection — video lessons stream rather than download
- A PDF reader for ebooks and worksheets, and any specific tools listed on the Product page
8. Contact
Delivery problems: pratik@hackwithpro.space. Include your Order ID and we will sort it out.