Refund & Cancellation Policy
When we refund a purchase, when we cannot, and how to raise a request.
1. Scope
This policy covers both online Courses and downloadable Store Products bought on hackwithpro.in. It forms part of our Terms & Conditions.
2. Why digital goods are treated differently
Everything we sell is delivered immediately on payment. Once you log in and open lesson content, or download a Product file, the item has been consumed in a way we cannot reverse and cannot resell. That is why blanket "no questions asked" refunds are not offered on digital sales — and why we are strict about the exceptions below being honoured properly.
3. When we refund a Course
We will refund you in full in these cases:
- Duplicate payment — you were charged twice for the same Course
- Payment succeeded but access did not arrive and we cannot resolve it within 72 hours
- Wrong Course purchased — provided you contact us within 48 hours and have not accessed more than two lessons
- Materially misdescribed — the Course does not deliver what the sales page promised, reported within 7 days with specifics
- Course withdrawn — if we retire a Course during your paid access period without providing equivalent access
4. When we refund a Store Product
- Duplicate payment — you were charged twice for the same Product
- Not delivered — payment cleared but the item never appeared in your library, and we cannot resolve it within 72 hours
- File is corrupt or unreadable and we cannot supply a working replacement
- Wrong item bought by mistake — provided you contact us within 48 hours and have not downloaded the file
- Materially misdescribed — the Product is substantially different from its description, page count, format or contents, reported within 7 days
Our records show whether a file has been downloaded. Once a Product file has been downloaded, a change-of-mind refund is not available — the same reason a bookshop cannot restock a book you have already photocopied.
5. When we don't refund
- You changed your mind after working through the material
- You did not find the time to use it
- It was easier or harder than you expected, where the level was stated on the page
- The price dropped after you bought, or a coupon appeared later
- You breached the content licence — for example by sharing your login or redistributing files
- Your own hardware, internet or software could not run the tools listed under Requirements
- You bought a bundle and only wanted part of it
6. How to request a refund
Email pratik@hackwithpro.space from your registered address with:
- Your Order ID (on your receipt email and in your purchase history)
- What went wrong, in enough detail that we can reproduce or verify it
We reply within two working days, and decide within five.
7. How approved refunds are paid
| Stage | Typical time |
|---|---|
| We acknowledge your request | Within 2 working days |
| We decide and, if approved, initiate the refund with Razorpay | Within 5 working days |
| Razorpay processes it back to your original payment method | 5–7 working days |
Refunds always go back to the original payment method — we cannot redirect them to a different card, account or UPI ID. Access to the Course or Product is revoked when the refund is issued.
8. Cancellations
An order that has not been paid can simply be abandoned; nothing is charged and nothing needs cancelling. Because delivery is instant, a paid order cannot be cancelled after the fact — it becomes a refund request under this policy. We do not operate subscriptions, so there is no recurring payment to cancel.
9. Free items
Free Courses and free downloads involve no payment, so no refund applies. You can stop using them at any time.
10. Chargebacks
Please contact us before raising a chargeback with your bank — it is faster for both of us, and a chargeback on a legitimate purchase results in immediate suspension of the account while we investigate. If we were genuinely at fault, you will not be out of pocket either way.
11. Contact
Refund questions: pratik@hackwithpro.space.